Sunday, 24 November 2024

Microsoft (MSN, Outlook.com or Hotmail.com) email stopped working ?

20:53 Posted by G No comments

 

This is something I came across a few weeks ago.  A family relative was having problems with an MSN account on their Mac.  It was working fine on their iPhone, so I knew it wasn't a password problem, but I could get access by resetting up the account but it would stop working a number of hours later.

After some research, it appears that Microsoft have deprecated basic authentication, there's more information in this snappily title article - Link

This alludes to resetting up email moving from POP/IMAP to 'Switch to Outlook.com/Exchange Syncing'.  I did this but it still didn't solve the problem.  

Upon further research, it turns out you also need to change how you authenticate to your account.  My installing and enrolling into Microsoft Authenticator app (we used this on an iPhone), this then sorted out the problem.



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